Returns Policy

Refund policy
There may come a time where a customer wishes to return merchandise purchased from Irresistible
Force either via the online or retail store. There are instances where products become damaged
during transit, the incorrect product is purchased/shipped or a customer simply changes their mind.
Irresistible Force's customer service driven philosophy understands there are times where a
customer wishes to return products for one or many of the aforementioned reasons.

Permission to Return and to Receive Credit or Refunds.
Regardless for the reason our customers have for the request to return merchandise we will accept
the return of said merchandise within 7 days of receipt following the bellow conditions:
- The products being returned are in sealed, unused and re-sellable condition
- Proof of Purchase & Product is emailed to hello@irresistibleforce.com.au accompanies the
returned product
- The product is NOT a Trading Card Game (TCG), Collector Card Game or Sports Cards and the like
- The product is NOT being used as a trade up or in for similar or newer line Item products
E.g. Gw Model Kit purchased and then a newer kit set to be released within the week will not
be eligible for a return, exchange or refund.
All returns will be carefully inspected by our staff upon receipt into our store to ensure the above
conditions are met. This is done prior to approving and processing an online refund. It is an
expectation that our customers advise us of any issues relating to their order prior to returning the
product to us for consideration.
Any returns deemed non-complaint with the above conditions will consequently not be eligible for a
refund or exchange.

Damaged, Defective or Incorrect Merchandise
Unfortunately, there are some cases where an item may be received damaged or defective due to
errors encountered in manufacturing by the product’s publishers, or by our courier partners.
We will, upon your request, replace any merchandise that is received in a damaged condition or as a
result of a picking error on our behalf.
No material will be accepted or replacements issued without prior approval to return such
merchandise. Items that do not fall under these guidelines will need to be replaced by the
manufacturers themselves as outlined below.
Defective/Damaged items include (but are not limited to):
- Broken parts
- Missing parts
- Damage sustained during delivery

Defective items do not include:
- Products specified as a random assortment of potential items where a specific item was not
received
- Products which include cards subject to a random draw or items of a random chance nature this is
including TCG products and the similar likes in items.
If we determine the product you have received is indeed faulty within our guidelines, you will be
entitled to one of the following remedies.
- A replacement of the faulty part (including postage paid by us, where applicable)
- A replacement of the entire faulty product (including postage paid by us, where applicable)
- A potential full refund of the purchase price for the affected product (including postage, where
deemed applicable)